9777bet's Privacy Policy

1 Introduction and Applicability

This privacy policy of 9777bet applies to all users of the platform's services. When you visit 9777betcasino.cam, create an account, or use any of our services, you are considered to have accepted the terms of this policy.

This policy has been prepared primarily with users in Bangladesh in mind and is written so that every user can clearly understand their rights and responsibilities. Our Terms and Conditions and this privacy policy are complementary documents, so we encourage you to read both carefully.

9777bet believes that respecting user privacy is a core responsibility of any service provider. We are therefore committed to maintaining the highest standards in protecting your information.

2 Information We Collect

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password chosen by the user (encrypted)
• Address and nationality details (where applicable)

2.2 Identity Verification Information

In certain circumstances, images of a national ID card, passport, or other government-issued identity documents may be collected for account verification.

2.3 Financial Transaction Information

During deposits and withdrawals, we store transaction-related information — such as transaction amount, date, and mobile wallet details (bKash, Nagad, Rocket, Upay). We never collect your full PIN or password.

2.4 Automatically Collected Information

When you use the platform, some information is collected automatically:

• IP address and browser type
• Device information (operating system, screen resolution)
• Pages visited, links clicked, and session duration
• Referral source (which page you came from)

3 Purpose of Data Collection

9777bet uses your information only for specific and legitimate purposes. These purposes are:

• Account Management: Creating, managing, and securing your account.
• Identity Verification: Using information for age verification and fraud prevention.
• Transaction Processing: Completing deposit and withdrawal requests.
• Customer Support: Providing assistance via 24/7 live chat and email.
• Security and Fraud Prevention: Detecting unusual activity and keeping accounts secure.
• Service Improvement: Improving the platform's functionality and usability.
• Legal Obligations: Complying with applicable laws and regulations.
• Communications: Sending policy updates, security-related messages, or important notifications.

If your information is used for any purpose beyond those listed above, we will inform you in advance and obtain your consent where required.

4 Legal Basis for Processing

9777bet processes your information on the following legal grounds:

4.1 Contractual Necessity

By registering with 9777bet, you have agreed to our terms of service. Processing certain information is necessary for us to provide services under that agreement.

4.2 Your Consent

In some cases, we collect and process information based on your explicit consent. You may withdraw this consent at any time — however, this will not affect any processing that has already taken place.

4.3 Legitimate Interests

We have legitimate interests in maintaining platform security, preventing fraud, and improving service quality. Some information is processed to serve these interests, but always in a way that is balanced against your fundamental rights.

4.4 Legal Obligations

Processing information may be necessary in order to comply with a law or government directive.

5 Data Storage and Security

9777bet takes industry-standard technical and organisational measures to protect your information. Our security measures include:

• SSL Encryption: All data transmitted on the platform is encrypted using TLS/SSL protocols.
• Password Hashing: Passwords are never stored in plain text — only encrypted hashes are kept.
• Access Controls: Only authorised staff can access your information.
• Regular Security Reviews: The security of systems and databases is assessed on a regular basis.
• Data Backups: Regular backups are maintained to prevent data loss.

However, transmitting information over the internet is not entirely risk-free. We take every precaution, but no system can be claimed to be 100% secure. We recommend using a strong password and keeping OTP verification active to protect your account.

6 Sharing Information with Third Parties

9777bet does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

6.1 Service Providers

Payment processors (mobile wallets such as bKash, Nagad, Rocket, Upay), technical support providers, and game studios (such as Pragmatic Play, Evolution, PG Soft) are part of our service. These service providers receive only the information necessary for their specific role and are bound to uphold our privacy standards.

6.2 Legal Requirements

We may be required to disclose information in response to a court order, legal process, or a valid request from a government authority.

6.3 Security and Fraud Prevention

Limited information may be shared with security partners to maintain platform security and detect potential fraud.

7 Cookies and Tracking Technologies

The 9777bet website uses cookies and similar technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login state and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to review site usage and make improvements.

7.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

8 Your Rights

As a 9777bet user, you have the following rights over your information:

• Access: The right to know what information we hold about you.
• Right to Correction: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: The right to object to the processing of your information for specific purposes.

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days. To learn more about our services, visit our About Us page.

9 Protection of Minors

All services on 9777bet are for persons aged 21 and above only. We do not knowingly collect any information from minors.

Age verification is in place at the time of registration. If we receive credible information that a user is under 21, we will immediately suspend that account and delete any collected information. For more details on responsible gaming, please read our Responsible Gaming page.

10 Data Retention Period

We retain your information only for as long as necessary. General guidelines are given below:

• Active Accounts: For the entire duration that the account remains active.
• Closed Accounts: For a defined period after account closure, as required by legal obligations.
• Transaction Records: For as long as required to meet financial regulatory requirements.
• Security Logs: For a limited period for fraud investigation and security review purposes.

Once the retention period ends, information is securely deleted or anonymised so that the user can no longer be identified.

11 Policy Changes

9777bet may update this privacy policy as needed. If significant changes are made, we will:

• Publish the date of the new version on this page.
• Notify registered users by email or platform notification.
• For significant changes, we may request re-confirmation to ensure your consent.

Continued use of the platform after any changes will be considered as acceptance of the updated policy. We therefore recommend visiting this page regularly. For answers to common questions, see our FAQ page.

12 Contact

If you have any questions, requests, or complaints regarding this privacy policy, you may contact our support team. We are available 24 hours a day, seven days a week, and provide service in both Bangla and English.

• Live Chat: Contact us directly from any page on the platform.
• Email: [email protected]

For formal complaints about data protection or requests to access or delete your data, please use email and write "Privacy Request" in the subject line.